401-219-9187 
Rachel’s Policies
CANCELLATION POLICY
A credit card is required to make an out-of-state reservation. Any reservation canceled less than 24 hours before the scheduled pick-up time will be subject to a full charge for the quoted price. By booking a “vehicle,” you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to drive. Safety is very important to us, so we reserve the right to cancel the reservation in bad weather conditions at no charge to the customer.
AIRPORT ARRIVALS
We monitor the flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information. In the event of a change to the arrival time, we will do our best to accommodate, but there may be situations where we will not be able to do so. Please call our office at 401-219-9187 when you are ready to meet your driver and we will dispatch the car to the terminal to meet you.
TF Green (PVD-Providence) Airport: Meet and Greet Service is available for an additional fee.
WAITING TIME CHARGES
Airport: There will be no charge for waiting time if you meet the driver within the first 30 minutes after the touchdown of all domestic flights or within the first 60 minutes after touchdown of all international flights. Once the grace period has passed, waiting time will be charged by the vehicle's hourly rate. Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Waiting time will be charged by the vehicle's hourly rate.
NO SHOW
Airport: If you fail to show up at the scheduled pick-up time and/or location for the arriving fight information you provided to us, you will be considered a “No Show” and billed the full fee. If you can't locate your vehicle, please call our office at 401-219-9187
Non-airport: If you fail to show up at the scheduled pick-up time and/or location, you will be billed a full charge for the quoted price. If you can't locate your vehicle, please call our office at 401-219-9187
TRAFFIC
There will be no adjustment made to your fare for traffic at any time. Accidents, rush hour time, bad weather, etc. is beyond our control. When you make a reservation for a pick-up at rush hour, whether it be Providence, Boston, Hartford, or NYC, we cannot guarantee on-time arrival of our vehicles. Please take this policy into consideration when making your reservation.
DAMAGE
Customers will be held liable for any damage that they cause to our vehicle’s interior or exterior, including a $250 cleaning fee in some extreme cases.
LIABILITY
Rachel’s Big City Transportation is not responsible for passenger expenses in the event of a mechanical failure, traffic, and/or bad weather. Rachel’s Big City Transportation is not responsible for items left in our vehicles or damaged items. We ask you to please check the vehicle before you leave the vehicle.
Thank you for choosing Rachel's Big City Transportation of Rhode Island!
Exceptional customer service is our main goal.
Rachel’s Guarantee
RACHEL'S AIRPORT TRANSPORTATION SERVICE
Rachel's first job in the Rhode Island transportation industry was a taxi driver, so she is very familiar with the common concerns of typical passengers, especially those heading to and from the airport. Rachel's goal was to start her own Rhode Island transportation service with an emphasis on providing exceptional customer service. In 2011, she started Rachel's Big City Transportation, a fully licensed and insured sedan service specializing in airport transportation in Rhode Island and in surrounding states. Although Rachel has a dedicated group of drivers on her team, you'll still find Rachel behind the wheel.
RBC Transportation provides reliable service to visitors and residents of Rhode Island and surrounding states, including Massachusetts and Connecticut. Many of the sedan and limo services based in the New England area charge way too much for similar services. Rachel's Big City Transportation is the exception to the industry norm. One of the reasons RBC Transportation has become so popular throughout Rhode Island and the surrounding states is the fact that customer service is always the #1 priority.
Call Rachel's today at 401-219-9187 to make a vehicle reservation to take you to and from your destination in affordable style and comfort.
RACHEL'S GUARANTEE
The professional drivers at Rachel's Big City Transportation are dedicated to providing courteous and friendly service to make you as comfortable as possible while traveling. When you contact RBC Transportation,you have a choice of a few vehicles. The current list of vehicles include a crossover, SUVs & a minivan. The “Crossover” is ideal when your party is just yourself or a few other people with minimal luggage. If you have a larger group with a lot of luggage or packages, the “SUVs / Minivan” are your best bet.
Rachel's welcomes anybody looking to get around Rhode Island and the surrounding states. If you're a busy traveler coming to Rhode Island on business, Rachel's drivers will get you to your hotel or conference site. If you're on vacation, her drivers will take you to the hotel or resort where you are staying and back to the airport when you're ready to leave. When you choose Rachel's, you get:
- 24/7 phone lines for price quotes &reservations
- Competitive rates
- A convenient online request form
CONTACT RACHEL'S
Contact Rachel's Big City Transportation at 401-219-9187 with any questions you have about transportation service. If you had a wonderful experience with Rachel's, please spread the word among your friends.
