Rachel’s Policies

CANCELLATION POLICY

A credit card is required to make an out-of-state reservation. Any reservation canceled less than 24 hours before the scheduled pick-up time will be subject to a full charge for the quoted price. By booking a sedan or SUV, you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to drive. Safety is very important to us, so we reserve the right to cancel the reservation in bad weather conditions at no charge to the customer.

AIRPORT ARRIVALS

We monitor the flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information. In the event of a change to the arrival time, we will do our best to accommodate, but there may be situations where we will not be able to do so. Please call our office at 401-219-9187 when you are ready to meet your driver and we will dispatch the car to the terminal to meet you.
TF Green (PVD-Providence) Airport: Meet and Greet Service is available for an additional fee.

WAITING TIME CHARGES

Airport: There will be no charge for waiting time if you meet the driver within the first 30 minutes after the touchdown of all domestic flights or within the first 60 minutes after touchdown of all international flights. Once the grace period has passed, waiting time will be charged by the vehicle’s hourly rate.
Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Waiting time will be charged by the vehicle’s hourly rate.

NO SHOW

Airport: If you fail to show up at the scheduled pick-up time and/or location for the arriving fight information you provided to us, you will be considered a “No Show” and billed the full fee. If you can’t locate your vehicle, please call our office at 401-219-9187
Non-airport: If you fail to show up at the scheduled pick-up time and/or location, you will be billed a full charge for the quoted price. If you can’t locate your vehicle, please call our office at 401-219-9187

TRAFFIC

There will be no adjustment made to your fare for traffic at any time. Accidents, rush hour time, bad weather, etc. is beyond our control. When you make a reservation for a pick-up at rush hour, whether it be Providence, Boston, Hartford, or NYC, we cannot guarantee on-time arrival of our vehicles. Please take this policy into consideration when making your reservation.

DAMAGE

Customers will be held liable for any damage that they cause to our vehicle’s interior or exterior, including a $250 cleaning fee in some extreme cases.

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LIABILITY

Rachel’s Big City Transportation is not responsible for passenger expenses in the event of a mechanical failure, traffic, and/or bad weather. Rachel’s Big City Transportation is not responsible for items left in our vehicles or damaged items. We ask you to please check the vehicle before you leave the vehicle.

Thank you for choosing Rachel’s Big City Transportation of Rhode Island!
Exceptional customer service is our main goal.